With the effects of COVID-19 being felt far and wide, many restaurants and pubs are offering online ordering systems, where customers rely on their phone to order and pay their bill at the table, or order online for a Click & Collect takeaway.
Swipen has partnered with MenuConnect to offer a robust, user friendly and affordable URL-based platform. We answer 10 of the most frequently asked questions:
1. How easy is it for customers to use?
The MenuConnect Order & Pay platform is seamless. It’s super easy for customers to use and is very intuitive. It’s a URL based system, and you can generate QR codes for both your restaurant and each individual table, so customers can access your menu with one click. No app downloads or sign ups required.
2. Does it look good?
MenuConnect has spent a lot of time perfecting the visual design of the platform to make it sleek and perform at its best. It can be personalised to your business using your logo, brand colours and imagery. Your customers will recognise your brand and see a professional and easy to use system.
3. How do customers pay?
Customers pay on our bespoke payment page which is integrated directly to the secure Swipen payment gateway. We can offer your customers a wide range of payment methods, including credit card, debit card, American express, Apple Pay and Google Pay.
4. Does it connect to my existing POS?
Yes. The system has been designed to integrate with your EPOS or act as an independent order dashboard.
5. How easy is it to update and edit my menu?
Menu management is something we take great pride in and you can continually optimise your menu to get the best returns. The menu is very easy to set up and update in real time or as a scheduled change. You can include suggested upsells, add allergen menu filtering, easily update item availability, and more. You can turn on/off Click & Collect when required, and have unique opening hours for each day of the week. The system is suitable for all levels of technology knowledge and requires minimal training.
6. Can customers make special requests?
Yes. For every menu item, you have the option to add a text box, so the customer can make comments or special requests. You can also set up multiple ways for customers to modify orders, whether it’s to make a swop or choose between options. You can set these to be single options where the customer can choose one item from a list, or you can have multiple options where the customers can select more than one choice. Plus you can set a minimum and maximum number of choices allowed. It’s a versatile and practical system that allows customers a great deal of control over their order.
7. How much will it cost me?
A MenuConnect site costs £50 per month per site/location. There are no extra rates, no hidden charges, no long term contract, and you can use your own acquirer.
8. This is my first time offering a takeaway service. How does it work?
There’s no need for you to employ staff to deliver your takeaway orders; the system integrates with Deliveroo, UberEats and JustEat. This gives you the chance to offer both a Click & Collect service to your customers, and delivery, reducing the need for people to come to your restaurant to pick up orders.
9. How secure is your solution?
We take the security of our solution seriously and use the most up-to-date technology to protect your money. Our gateway is PCI DSS Level 1 registered as an approved service provider by Visa and Mastercard. Within the gateway there are built-in security settings and additional pre-integrated third-party fraud solutions.
10. Is there customer support?
Yes. We provide a detailed step by step guide for setting up your site. We also have online help pages and a dedicated team ready to help with any other questions.
We understand how hard it is for any business owner during this pandemic, and in particular during lockdown. We want our customers, from retail to hospitality, to know that we have your back. If you think that changing the way you take payments or offering takeaway or Click & Collect services would help your business to adapt, we are happy to help.
We knew there was a better way and so we created Swipen.
Find out more: https://swipen.co.uk/order-and-pay-at-table/
