0131 202 4107 info@swipen.co.uk

About Us

August 2019
August 2019

Swipen Founded

Swipen, a visionary payment service company, was founded by two friends, Fraser Mitchell and Lorne McConnachie, in Edinburgh. Having spent many years working with some of the world’s leading payment service providers, they wanted to build a company that could offer a more honest, innovative and personal service.

Swipen began with this dedicated team of two, offering fully tailored solutions to its merchants, including integrated payments, next day funds, pay by phone and e-commerce.

November 2019
November 2019

Brand Development

To give Swipen a strong and professional brand image, Graphic Designer, Sara Holloway, designed Swipen’s logo and brand identity. Adam Holt also joined the team as a Commercial Operations Manager.

February 2020
February 2020

Adapting to the times

As the Covid pandemic began affecting the country, it soon became apparent that being a small company was key to Swipen’s success. We began partnering with other industry professionals to proactively improve and develop our software, and create an e-commerce system that is so adaptable and advanced that we could move faster than the big industry leaders.

June 2020
June 2020

Helping Businesses Survive Lockdown

Swipen started to quickly and efficiently assist hundreds of customers survive lockdowns and restrictions with adapted payment solutions.

Will Hammond also joined the team as Corporate Sales Director.

July 2020
July 2020

A slice of innovation

Swipen, along with its partner, Adactus, launched Pizza Hut’s new ordernow.pizza site, allowing customers to order and pay for their meals at their table using their mobile phone.

July 2020
July 2020

Updating the Brand

Sara Holloway began working with Swipen permanently to manage their growing graphic design needs and re-design the website, as well as head up a marketing campaign for 2020/2021 and manage social media accounts and content.

Sept 2020
Sept 2020

Embracing Innovative Solutions

Swipen added the ‘Tip Per Tap’ Contactless Tipping System to their services.

October 2020
October 2020

Expanding Consumer Choice

Swipen, along with its technology Partner, Cardstream, began offering Apple Pay for e-commerce, and Apple Pay online was added to Pizza Hut’s Order at Table system.

November 2020
November 2020

Successful FCA Registration

Swipen chose to become one of the few payment service providers (PSPs) to successfully register with the Financial Conduct Authority (FCA).

January 2021
January 2021

Bringing payment innovation to hospitality

Swipen, along with partner, Menu Connect, began offering customisable URL-based Order and Pay at Table systems to the hospitality sector.

May 2021
May 2021

Bringing apple pay online to everyone

Swipen started providing Apple Pay online to all customers, including GOALS, the largest operator of dedicated 5-a-side football clubs in the UK.

June 2021
June 2021

the swipen team gets bigger

Two new Business Development Managers joined the team.

November 2021
November 2021

Swipen becomes a multi-award winning company

Swipen became a multi-award winning company, winning both Payments Start Up of the Year and Marketing Campaign of the Year in London at the Payments Awards. Swipen was also announced as a finalist for Best Industry Newcomer at the Card & Payments Awards, taking place in May 2022.

December 2021
December 2021

Over three thousand happy customers

Swipen has grown to have over 3,000 happy customers.

February 2022
February 2022

Swipen logo is officially trademarked

Swipen’s logo has often been admired and praised by our customers, partners, and competitors, and we know that our strong brand deserves protection. In February 2022, we received our registration certificate from the Intellectual Property Office confirming that our logo is trademarked across the UK.

February 2022
February 2022

SWIPEN’S WINNING STREAK CONTINUES!

The team attended the Card & Payments Awards in London, winning a Highly Commended trophy for the Best Industry Newcomer. We then discovered the news that our illustrious MD, Fraser Mitchell, has been awarded SME News’ ePayments Managing Director of the Year!

The Future
The Future

Watch this space!

Swipen is looking to expand the sales team further and is opening a second location in Glasgow. We’re also working on a new project to revolutionise the payments industry – watch this space!

The Key Team at Swipen

Fraser Mitchell

Fraser Mitchell

Managing Director

fraser.mitchell@swipen.co.uk
0131 2024107

Lorne McConnachie

Lorne McConnachie

Sales Director

lorne.mcconnachie@swipen.co.uk
0131 2024107

Will Hammond

Will Hammond

Corporate Sales Director

will.hammond@swipen.co.uk
0131 2024107

Sara Holloway

Sara Holloway

Graphic Designer & Marketing Manager

sara.holloway@swipen.co.uk
0131 2024107

Linkon Axon

Linkon Axon

ISV Partner Manager

linkon.axon@swipen.co.uk
07340 338770

Simon Graham

Simon Graham

Support Manager

simon.graham@swipen.co.uk
07787 481348

Integrated Payments - connecting your till to your terminal

Integrated payments - connecting your EPOS till to your card terminal - enables your business to process payments faster and increase your profits.

There are many benefits to an integrated solution for almost all business types, most importantly, the removal of human error, giving you accurate reporting from all tills and terminals.

At Swipen, we offer Integrated Payments free of charge and you can use our Pay at Table or Pay at Counter software, or both if it suits your business:

Pay at Table

A software design with restaurants in mind:

Split the bill at the table

Automatic table closing

Integrated gratuity & reporting

Turn tables faster

More efficient payment

Pay at Counter

Suitable for most businesses, offering:

Faster payments

Shorter queues

Better conversion

Greater profits

COVID secure

Discover which terminal type is best for your business

Portable

Restaurants

Pubs

Cafes

Countertop

Bars

Clubs

Takeaways

Retail & Shops

Take your payments to the next level

E-Commerce Payment Solutions

With the arrival of Covid-19 into all our lives, online only payments are looking to have a bright future that’s here to stay.

At Swipen, we want to bust the myth that taking payments online is complicated, and help you
adapt to this changing world.

We offer two types of E-Commerce payment solution either directly integrated with your website or a hosted payment page.

Directly Integrated

Integrated into your own website

Completely customisable

Branded to your business

Customers stay on your website

150 currencies supported

Shopping carts

No long-term contract

Alternative payment methods, including: Alipay, Apple Pay, Google Pay, WeChatPay

Hosted Payment Page

Easy to set up

Take payments in minutes

Swipen branded

Data processed by Swipen

150 currencies supported

Shopping carts

No long-term contract

Alternative payment methods, including: Alipay, Apple Pay, Google Pay, WeChatPay

Take your payments to the next level

Virtual Terminal - Taking Payments over the Phone

Many businesses find it useful to take payments over the phone, whether you’re a travel agent
needing to take deposits, a mobile tradesperson, travelling salesperson, you have a call centre, or you don’t have a website to take payments online.

Swipen’s Virtual Terminal allows you to take card payments over the phone quickly and securely.

Our solution is a web portal that can be used on a desktop, tablet or mobile device.

Virtual Terminal Key Features

More secure than a card terminal - Completing the payment over the phone with full customer details reduces the risk of chargebacks or fraud.

Pay By Link - Send a payment link to complete the purchase or pay a balance. This is also a useful feature for customers who prefer to not give their details over the phone.

Capture Customer Details - The Virtual Terminal allows you to capture all the customer details you will need for your CRM or Booking Systems reducing the need for double inputting.

Control Permissions - Restrict user access to only certain functionality so you can control what your staff can process and see.

Take Payments anywhere - The Virtual Terminal is compatible to all devices and allows you to take payments from anywhere - office, home or on the move in a safe and secure way.

Ideal for call centres, travel agents, travelling salespeople, mobile tradespeople, restaurants for pre-bookings and parties, hotels for rooms and events, or any business that doesn’t have a website that customers can pay through.

Take your payments to the next level

Web & App Solutions - Order and Pay-at-Table Platform

With COVID regulations in force across the country, restaurants and pubs are adjusting the way they work to reduce the spread of this virus.

Swipen are also adapting to these changing times, and working with our expert partners, we can now offer order and pay-at-table platforms, allowing you to benefit from cashless and cardless payment options.

Our solutions can be either Web or App based and we provide the choice between
a ‘Simple Solution’ and a ‘Bespoke Solution’, depending on the size of your business

Bespoke Solution

The best option for individual pubs and restaurants, small chains, or if location offers a different menu:

Use your own branding

At table QR code or WiFi login

Bespoke rates and fees

Links to your EPOS till *

*Depending on the EPOS company

Simple Solution

Ideal for larger chains where every location requires exactly the same functionality and offers the same menu:

Custom built to fit your business

Customers can access the way you want

Links to both your till and kitchen

No training required

Working with Pizza Hut

Swipen have helped create a bespoke value-for money solution for Pizza Hut, and we could do the same for you.

Get in contact to find out more.

Take your payments to the next level

Tip Per Tap -Contactless Tipping System

With the dawn of cashless and touchless checkouts along with app ordering systems and pay online methods, many restaurants, bars, cafés and hotels are finding that their waiting staff are no longer able to receive cash or card tips.

Swipen has the perfect solution: the new ‘Tip Per Tap’ Contactless Tipping System

Directly Integrated

A dedicated terminal is placed in a prominent location in your restaurant.

The terminal is set to ‘donation’ and the debit amount is set at a specific figure. e.g. £2

Your happy customers simply tap their card, phone or watch against the terminal to leave a £2 tip.

They can tap multiple times to leave a larger amount

Works automatically without the need for a member of staff to supervise.

End-of-day report is separate, making it quicker and easier to share the total tips received between staff members.

How about a little Tip Per Tap

Read our blog all about our new Tip Per Tap Contactless Tipping System.

Get in contact to find out more.

Take your payments to the next level