We answer FAQs about our mobile order and pay solution

by | Feb 8, 2021

With the effects of COVID-19 being felt far and wide, many restaurants and pubs are offering online ordering systems, where customers rely on their phone to order and pay their bill at the table, or order online for a Click & Collect takeaway.

Swipen has partnered with MenuConnect to offer a robust, user friendly and affordable URL-based platform. We answer 10 of the most frequently asked questions:

1. How easy is it for customers to use?
The MenuConnect Order & Pay platform is seamless. It’s super easy for customers to use and is very intuitive. It’s a URL based system, and you can generate QR codes for both your restaurant and each individual table, so customers can access your menu with one click. No app downloads or sign ups required.

2. Does it look good?
MenuConnect has spent a lot of time perfecting the visual design of the platform to make it sleek and perform at its best. It can be personalised to your business using your logo, brand colours and imagery. Your customers will recognise your brand and see a professional and easy to use system.

3. How do customers pay?
Customers pay on our bespoke payment page which is integrated directly to the secure Swipen payment gateway. We can offer your customers a wide range of payment methods, including credit card, debit card, American express, Apple Pay and Google Pay.

4. Does it connect to my existing POS?
Yes. The system has been designed to integrate with your EPOS or act as an independent order dashboard. 

5. How easy is it to update and edit my menu?
Menu management is something we take great pride in and you can continually optimise your menu to get the best returns. The menu is very easy to set up and update in real time or as a scheduled change. You can include suggested upsells, add allergen menu filtering, easily update item availability, and more. You can turn on/off Click & Collect when required, and have unique opening hours for each day of the week. The system is suitable for all levels of technology knowledge and requires minimal training.

6. Can customers make special requests?
Yes. For every menu item, you have the option to add a text box, so the customer can make comments or special requests. You can also set up multiple ways for customers to modify orders, whether it’s to make a swop or choose between options. You can set these to be single options where the customer can choose one item from a list, or you can have multiple options where the customers can select more than one choice. Plus you can set a minimum and maximum number of choices allowed. It’s a versatile and practical system that allows customers a great deal of control over their order.

7. How much will it cost me?
A MenuConnect site costs £50 per month per site/location. There are no extra rates, no hidden charges, no long term contract, and you can use your own acquirer.

8. This is my first time offering a takeaway service. How does it work?
There’s no need for you to employ staff to deliver your takeaway orders; the system integrates with Deliveroo, UberEats and JustEat. This gives you the chance to offer both a Click & Collect service to your customers, and delivery, reducing the need for people to come to your restaurant to pick up orders.

9. How secure is your solution?
We take the security of our solution seriously and use the most up-to-date technology to protect your money. Our gateway is PCI DSS Level 1 registered as an approved service provider by Visa and Mastercard. Within the gateway there are built-in security settings and additional pre-integrated third-party fraud solutions.

10. Is there customer support?
Yes. We provide a detailed step by step guide for setting up your site. We also have online help pages and a dedicated team ready to help with any other questions.

We understand how hard it is for any business owner during this pandemic, and in particular during lockdown. We want our customers, from retail to hospitality, to know that we have your back. If you think that changing the way you take payments or offering takeaway or Click & Collect services would help your business to adapt, we are happy to help.

We knew there was a better way and so we created Swipen.

Find out more: https://swipen.co.uk/order-and-pay-at-table/

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Integrated payments - connecting your EPOS till to your card terminal - enables your business to process payments faster and increase your profits.

There are many benefits to an integrated solution for almost all business types, most importantly, the removal of human error, giving you accurate reporting from all tills and terminals.

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Pay at Table

A software design with restaurants in mind:

Split the bill at the table

Automatic table closing

Integrated gratuity & reporting

Turn tables faster

More efficient payment

Pay at Counter

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Faster payments

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E-Commerce Payment Solutions

With the arrival of Covid-19 into all our lives, online only payments are looking to have a bright future that’s here to stay.

At Swipen, we want to bust the myth that taking payments online is complicated, and help you
adapt to this changing world.

We offer two types of E-Commerce payment solution either directly integrated with your website or a hosted payment page.

Directly Integrated

Integrated into your own website

Completely customisable

Branded to your business

Customers stay on your website

150 currencies supported

Shopping carts

No long-term contract

Alternative payment methods, including: Alipay, Apple Pay, Google Pay, WeChatPay

Hosted Payment Page

Easy to set up

Take payments in minutes

Swipen branded

Data processed by Swipen

150 currencies supported

Shopping carts

No long-term contract

Alternative payment methods, including: Alipay, Apple Pay, Google Pay, WeChatPay

Take your payments to the next level

Virtual Terminal - Taking Payments over the Phone

Many businesses find it useful to take payments over the phone, whether you’re a travel agent
needing to take deposits, a mobile tradesperson, travelling salesperson, you have a call centre, or you don’t have a website to take payments online.

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Virtual Terminal Key Features

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Capture Customer Details - The Virtual Terminal allows you to capture all the customer details you will need for your CRM or Booking Systems reducing the need for double inputting.

Control Permissions - Restrict user access to only certain functionality so you can control what your staff can process and see.

Take Payments anywhere - The Virtual Terminal is compatible to all devices and allows you to take payments from anywhere - office, home or on the move in a safe and secure way.

Ideal for call centres, travel agents, travelling salespeople, mobile tradespeople, restaurants for pre-bookings and parties, hotels for rooms and events, or any business that doesn’t have a website that customers can pay through.

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Web & App Solutions - Order and Pay-at-Table Platform

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Bespoke Solution

The best option for individual pubs and restaurants, small chains, or if location offers a different menu:

Use your own branding

At table QR code or WiFi login

Bespoke rates and fees

Links to your EPOS till *

*Depending on the EPOS company

Simple Solution

Ideal for larger chains where every location requires exactly the same functionality and offers the same menu:

Custom built to fit your business

Customers can access the way you want

Links to both your till and kitchen

No training required

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Swipen has the perfect solution: the new ‘Tip Per Tap’ Contactless Tipping System

Directly Integrated

A dedicated terminal is placed in a prominent location in your restaurant.

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They can tap multiple times to leave a larger amount

Works automatically without the need for a member of staff to supervise.

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